Client experience

Real HR Technology challenges. Practical solutions.

From complex SAP SuccessFactors transformations to integrations, architecture and post-go-live support, Nocko helps organizations solve real HR Technology problems.

Explore selected examples of how our consultants have supported organizations across different stages of the HR Technology lifecycle.

Some client engagements are anonymized to respect confidentiality.

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Featured case study

Most relevant to organizations already running SuccessFactors

Managed Services / Post-Go-LiveInternational OrganizationUnited Kingdom / Europe

SuccessFactors is live. The internal team is running it. But as the platform matures, requirements keep evolving — and maintaining dedicated specialists across every module internally isn't always practical.

Extending an Internal HR Technology Team with Flexible SuccessFactors Expertise

An international organization with SAP SuccessFactors already in production needed reliable access to specialist expertise as its HR Technology environment continued to evolve. The requirement wasn't another large implementation program. The customer needed experienced SuccessFactors capability available for ongoing support, enhancements and new business requirements — without building every specialist skill permanently into the internal team.

What made this complex

Requirements spanning multiple SuccessFactors modules and functional areas

Mix of BAU support, configuration changes and new business requirements

Integration and reporting requirements alongside functional consulting needs

Need for specialist depth without the overhead of permanent internal headcount

The Nocko approach

Nocko provided flexible SuccessFactors consulting capability structured around the customer's changing requirements. Rather than restricting the engagement to a single specialist area, different expertise could be brought into the relationship as requirements evolved. The approach combined issue resolution, configuration support, enhancement delivery and specialist consulting — with a focus on sustainable improvements rather than simply resolving individual requests. Where possible, Nocko consultants considered the underlying configuration and broader business process so that changes remained supportable over time.

Solution areas

Issue Resolution

Structured resolution of configuration, system and process issues

Configuration Support

Targeted configuration changes aligned with business requirements

Enhancement Delivery

Delivery of enhancements across modules as requirements evolved

Integration Support

Ongoing support for integration interfaces and data flows

Reporting & Analytics

Support for People Analytics and reporting requirements

Knowledge Transfer

Continuous improvement and capability building within the internal team

Outcomes

Provided flexible access to specialist SuccessFactors expertise across multiple functional areas

Extended the capability of the customer's internal HR Technology team

Supported both day-to-day requirements and ongoing platform improvement

Allowed different specialist skills to be accessed as requirements evolved

Created a model capable of scaling with the customer's SuccessFactors roadmap

What came next

The engagement established a long-term support relationship — giving the organization access to specialist SuccessFactors capability on an ongoing basis while retaining the flexibility to scale involvement up or down as requirements changed.

SAP SuccessFactorsApplication SupportManaged ServicesEnhancementsIntegrationsPeople AnalyticsContinuous ImprovementHR Technology Support

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Your environment

Facing similar SuccessFactors challenges?

Every SuccessFactors landscape is different, but many post-go-live challenges share common patterns across governance, configuration, integrations, support, releases and roadmap. Use Nocko's free Health Check to identify which areas may deserve attention in your own environment.

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All case studies

Selected client engagements

HR Technology TransformationLarge Public-Sector OrganizationAsia Pacific

Cross-Module Architecture for a Large-Scale SuccessFactors Transformation

A large public-sector organization undertaking a major HR Technology modernization program needed senior solution architecture capability across a broad SuccessFactors landscape — spanning multiple modules, SAP payroll, enterprise integrations and complex cross-functional requirements.

The challenge

The organization needed to modernize a complex HR environment while coordinating multiple SuccessFactors workstreams and integrations with surrounding enterprise systems. The challenge extended beyond configuring individual modules. The program required careful alignment across functional configuration, integrations, security, payroll, architecture, data migration and business processes — and an architecture capable of supporting interconnected HR processes across the employee lifecycle.

Outcomes

Established a coordinated cross-module architecture for the SuccessFactors transformation

Provided senior architectural oversight across functional and technical workstreams

Helped align SuccessFactors, payroll, integrations, security and surrounding enterprise technologies

Created a stronger architectural foundation for implementation and future expansion

SAP SuccessFactorsSolution ArchitectureEmployee CentralRecruitingOnboardingEmployee Central PayrollTalentIntegrationsHR Technology Transformation

Integration ArchitectureLarge Enterprise OrganizationAsia Pacific

Designing an Integration Architecture Around a Complex SuccessFactors Environment

A large enterprise organization needed to connect SAP SuccessFactors with a broad range of surrounding technologies — including payroll, finance, identity management and enterprise applications — requiring a structured integration architecture rather than a collection of individual interfaces.

The challenge

The organization's SuccessFactors environment needed to operate as part of a much broader enterprise ecosystem. HR processes depended on data moving reliably between SuccessFactors and multiple surrounding technologies. The challenge was not simply building individual interfaces — the organization required an integration architecture that clearly defined how HR data, transactions and authentication should move between cloud HR, payroll and enterprise systems.

Outcomes

Established a structured integration architecture around the SuccessFactors environment

Created clearer integration patterns between HR and surrounding enterprise technologies

Improved architectural visibility across complex system dependencies

Provided a foundation for more maintainable and supportable integrations

SAP SuccessFactorsSAP Integration SuiteCPIIntegration ArchitectureEmployee Central PayrollIdentitySecurityEnterprise Integration

Solution ArchitectureLarge Public-Sector OrganizationAsia Pacific

Architecting a Complex Employee Self-Service Capability Across SuccessFactors and SAP Payroll

A large public-sector organization required a complex employee self-service capability involving SAP SuccessFactors and SAP payroll technology — where significant eligibility, calculation and processing logic needed to remain within the payroll system while employees initiated transactions through the HR environment.

The challenge

A simple SuccessFactors configuration alone could not satisfy the requirement. The solution needed to balance employee experience, business rules, payroll processing, security, authentication, integration and long-term maintainability — across multiple SAP technologies and enterprise identity systems.

Outcomes

Established an agreed architecture for a complex cross-system employee service

Aligned SuccessFactors, payroll, integration and authentication technologies within one solution

Provided clear ownership of business logic across the architecture

Created a technically supportable foundation for subsequent development

SAP SuccessFactorsEmployee Central PayrollSolution ArchitectureSAP Integration SuiteIASSSOSecurityIntegration

SuccessFactors ExpansionLarge Enterprise OrganizationInternational

Expanding a SuccessFactors Landscape Beyond the Initial Implementation

A large enterprise organization was extending its existing SuccessFactors environment with additional talent and workforce capabilities — requiring each new module to be designed as part of the wider architecture rather than configured in isolation.

The challenge

Introducing additional capabilities required more than simply configuring new modules. Each new capability needed to work correctly with Employee Central, existing employee data, security, integrations, organizational structures, existing talent processes, reporting and the broader HR Technology roadmap.

Outcomes

Supported expansion of the SuccessFactors landscape beyond the initial implementation

Aligned new capabilities with existing HR processes and architecture

Identified cross-module dependencies before configuration and deployment

Created a more scalable foundation for future SuccessFactors capability expansion

SAP SuccessFactorsPerformance & GoalsLearningCareer DevelopmentSuccessionCompensationPeople AnalyticsSolution Design

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Delivery PartnershipHR Technology Consulting PartnerUnited Kingdom / Europe

Providing Specialist SuccessFactors Delivery Capacity to a Consulting Partner

An HR Technology consulting organization needed access to additional specialist SAP SuccessFactors capability to support customer delivery — without expanding every specialist skill internally or maintaining permanent headcount across all functional and technical areas.

The challenge

Requirements varied between projects and required access to different functional and technical expertise. The partner needed a delivery model that could provide specialist capacity when required, operate alongside its existing team, and support both short-term assignments and longer-term engagements.

Outcomes

Expanded the partner's available SuccessFactors delivery capability

Provided access to specialist expertise according to project demand

Allowed additional delivery capacity to be added without permanently maintaining every skill internally

Supported a flexible partner-led delivery model

SAP SuccessFactorsPartner DeliverySpecialist ResourcesSolution ArchitectureIntegrationsWhite-label Delivery

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Partner delivery

Delivery experience for consulting partners

Nocko also supports HR Technology consultancies and systems integrators with specialist delivery capacity. Selected case studies may represent work delivered as part of broader consulting programs or partner-led engagements.

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We can support with

Specialist consulting capacity

Module expertise

Architecture

Integration delivery

Training & enablement

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