SAP SuccessFactors Managed Services
SAP SuccessFactors Managed Services & Support
Nocko Global Solutions provides SAP SuccessFactors managed services and specialist post-go-live support for organisations and consulting partners globally. Our teams support BAU operations, enhancements, issue resolution, optimisation, integrations, reporting and ongoing platform improvement across multiple SuccessFactors areas.
SuccessFactors Support Beyond Go-Live
A SuccessFactors implementation is not the end of the work — it is the beginning of an ongoing relationship with the platform. Releases, configuration changes, new business requirements, enhancement requests, integrations and reporting needs continue to emerge after go-live.
Organisations that have gone live with SuccessFactors often find that internal teams need specialist support to keep pace with platform changes, resolve issues efficiently and deliver improvements alongside day-to-day HR operations.
Nocko provides that specialist capability — working as an extension of your team or as a dedicated managed services partner, depending on what your environment requires.
What Our Managed Services Can Cover
Nocko's managed services can be scoped to the areas your SuccessFactors environment actually needs. Typical areas of support include:
Supporting Existing SuccessFactors Environments
Nocko can begin supporting a SuccessFactors environment that is already live — without requiring a new implementation project or a full system review before work can start.
We work with your existing configurations, integrations and business processes. Where improvements are identified, we raise them as recommendations rather than prerequisites.
This means organisations can access specialist SuccessFactors capability quickly, without disrupting what is already working.
Flexible engagement
Flexible Support Models
We do not apply a single managed services model to every engagement. The right approach depends on your team, your environment and what you need from a support partner.
Ongoing managed services
Continuous specialist support across agreed SuccessFactors areas, working alongside your internal team.
Specialist module support
Focused support for specific SuccessFactors modules where additional expertise is needed.
Enhancement-based support
Delivery of a defined backlog of enhancements and configuration improvements.
Additional capacity for internal teams
Supplementing your existing HRIS or IT team during periods of high demand or specialist need.
Project-specific support
Specialist input for a defined project, such as a module extension, integration or release.
Partner delivery support
Providing specialist SuccessFactors capability to consulting partners who need additional expertise or resource.
SuccessFactors Expertise Across Modules
Nocko's managed services capability spans the core SuccessFactors functional and technical areas, including:
Working Alongside Internal HRIS and IT Teams
Many organisations have internal HR Technology or IT teams who own the SuccessFactors platform but need specialist support for specific areas, complex changes or periods of high demand.
Nocko works collaboratively alongside internal teams — providing expertise where it is needed without displacing internal ownership or creating unnecessary dependency.
We adapt to your ways of working, your governance and your existing processes. The objective is to make your team more effective, not to replace it.
Support for Consulting Partners
Nocko also provides specialist SuccessFactors delivery capability to consulting partners who need additional expertise or capacity for their own client engagements.
This can include specialist module expertise, technical delivery, integration support or additional consultant resource — working within the partner's delivery model and client relationship.
Frequently Asked Questions
Ready to discuss your support requirements?
Tell us what your SuccessFactors environment needs and we will start with the problem — not a predefined package.
Also explore: Implementation Services · Integration Services · SAP SuccessFactors Consultants · See a managed services case study